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Terms and conditions

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Muslim History Tours Limited. Subsequently, Trekksoft AG will appear as TREKKSOFT TOUR BOOKING on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

Terms and Conditions

This page lists the terms and conditions for all tours and services that Muslim History Tours Offer. Please look under the relevant sections to see the relevant terms and conditions for your chosen tour or service.

 

This page lists the terms and conditions for all tours and services that Muslim History Tours Offer. Please look under the relevant sections to see the relevant terms and conditions for your chosen tour or service.

Muslim Bus Tour

Private Hire

In addition to the above, the following apply:

 

Walking Tours

Cruises

In these conditions, “we” are Muslim History Tours and “you” are the customer.

Services and safety

Tickets

Tickets must be booked 24 hours in advance.


Replacement tickets, refunds and compensation
 

 

Suspected fare evasion
 


Access
 


Luggage, belongings and animals

For safety reasons, and for the comfort of passengers, we have to restrict the amount and type of luggage, including pushchairs and shopping trolleys, that you can take with you on our services. 
You may, at the discretion of the crew, take with you the following items, provided they do not obstruct access to safety and life saving equipment, gangways, stairs or passageways and are not put on seats:

Personal luggage 
Pushchairs and buggies 
Prams 
Bicycles 
Other items provided they are not deemed likely to injure anyone.
You may not take on board: 

Any item that is more than two metres long 
Hazardous or inflammable substances 

We reserve the right to restrict the carriage of any luggage when there is a need for increased security and to refuse permission for you to take any item at all on to a vessel. 
If you are registered blind you can be accompanied by a guide dog and travel without charge. 
If you are registered deaf you can be accompanied by a hearing dog for the deaf, for which there will be no charge. 
At the discretion of the Master, you can take with you a dog or other inoffensive animal, without charge, provided it is kept under control, either on a lead or carried in a suitable container, and is not put on a seat. 
The Master may direct which part of the vessel you can occupy if you bring an animal on board. 
We can refuse permission for you to take an animal on our vessels if this condition is not met or if the animal seems dangerous. 
Crews are not allowed to take charge of any animal. 
We do not accept responsibility for any luggage, belongings or animals brought on board. If you bring any such items on board they remain your responsibility at all times. 

Lost Property 
We deal with lost property in accordance with our lost property procedures, which are available for inspection on request. If you find any lost property on our vessels or facilities, do not touch it but please alert a crew member immediately. If we think unattended property may be a security threat, the police or security services may be called to attend and the item(s) may be destroyed.
 

Hop On Hop Off Bus

 

All sales are final: tickets cannot be exchanged or money refunded by the provider. Redress may only be given where the provider is specifically at fault (see clause 8).
Online tickets are booked on the understanding that the ticket confirmations despatched either by “UK Post” or International Post” or “eVoucher” are pre-paid vouchers which must be redeemed for a valid ticket to travel on arrival in London. If you select “Collect at Visitor Centre” as a delivery method you will be issued with an email confirmation which must be redeemed for a valid ticket to travel at our partner’s London Visitor Centre (17-19 Cockspur Street, SW1Y 5BL near Trafalgar Square).
The ticket to travel is valid for use on our partner’s London Sightseeing Tour as a hop-on hop-off ticket for 24 hours (or 48 hours as may be applicable where stated) from the time and date stated on the ticket, unless otherwise specified.
Pre-paid vouchers or tickets to travel obtained from an unauthorised source, stolen, copied illegally or counterfeit will be seized and cancelled without compensation. No travel will be permitted.
A child is defined as being aged from 5-15 years inclusive. Only one child, under 5 years old, per adult may travel for free provided they do not occupy a seat to the exclusion of a fare-paying passenger. Child fares are only available when accompanied by an adult.
The ticket to travel remains the property of the company and must be made available for inspection by the driver, guide or any official of the company on demand.
The customer must keep their ticket safe. No refunds will be made in respect of lost, destroyed or defaced tickets. Tickets are not transferable.
The provider will make every effort to maintain a regular and frequent service, but does not guarantee to do so. The provider shall not be in any way liable to the ticket holder for loss, damage, inconvenience or delay in consequence of any failure, alteration, suspension, cancellation or termination of service.
Receipt of the ticket without immediate objection shall be deemed acceptance of, and agreement to the above conditions, and our partner’s full Conditions of Carriage.
Individual tour vouchers booked online are valid for redemption up to 6 months from the date of purchase.
Entry into the attractions is subject to the individual venue’s own terms and conditions. Our partner has no control over or responsibility for waiting times.
When validating eVouchers, the customer must always show the credit card used for purchase. If the ticket was purchased as a gift for someone else, photo identification matching that of the "Gift Name" given when booking online must be presented.
Group rates may be available directly from the attractions.


 

Attraction Tours

 

 

Payment

 

 

Amendments & Cancellations

 

 

Refunds & Compensation

 

Complaint

We want you to enjoy your experience with us. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way. Please let us know by email bookings@muslimhistorytours.com will respond to you within 3 - 5 business days.

 

E-tickets

 

 

Date of Departure & Collection Timings

Dates of departure and departure point are subject to change or cancellation, should unforeseen circumstances occur.

Pickups & Convenient Returns (Coach Tours)

Smoking, Food & Drink On Board Coaches

 

Passports, Visas & Personal Insurance

 

 

Special Requirements

 

 

Luggage

 

On overnight tours an allowance of one suitcase, not exceeding 44lb in weight and dimensions of 30 x 17 x 10in (20kg and 77 x 44 x 26cm) is permitted together, with a small carry on.
Any items left on the coach or vehicle, are left at the owner's risk. Golden Tours will take no responsibility for loss or damage to these items.

 

Tour Information

 

 

Walking Tours

 

All walking tours are subject to availability.
Free walking tours must be pre-booked and vouchers redeemed for use within 72 hours of coach tour. If walking tour is unavailable, no refund will be made.

 

Third Party Products

 

Accident Or Loss

We have no liability for loss, damage, delay, inconvenience, or direct or consequential loss, however caused, unless due to our employees negligence, in which case our liability is limited (except for death or personal injury) to a maximum of the refund of the tour cost.
We do not own or manage the train, ships, vehicles, accommodation and restaurants used and we have no liability for loss or damage caused by the proprietors or operators thereof.